The key to success with Timpson

Darren Burns, Recruitment Ambassador for the Timpson chain is proud of his company’s statistic. "We have nine shops managed by people who spent last night in prison".

That's no ordinary statistic. But Timpson, it seems, is no ordinary employer. They actively encourage applications from ex-offenders, believing that employers who pass over people with a criminal record are "missing a trick".

For Timpson, the most important thing is finding colleagues (they don't call them staff) with the right personality. The business expects all its colleagues to be happy, confident and chatty individuals who can deliver excellent customer service.That is why they actively welcome applications from ex-offenders.

"They have personalities; they have life experience", says Darren. "And they want to work - nothing can replace that. They're the people we want for our business."

It sounds like a great business, too. It's a family run company, where everyone is considered to be an important part of the Timpson family. The company says it always pays as much as it can afford rather than as little as it can get away with.

It offers full training from day one and really does invest in, and develops, its colleagues. All the senior managers were promoted from within the business, having started their careers working in a branch, repairing shoes and putting the kettle on! In this way, ambition and hard work is always recognised and rewarded.

The company believes that respecting and valuing its staff is key to its success and colleagues are trusted to run the business as they see fit. Everyone at Timpson gets their birthday off and has free use of the company's holiday homes throughout the UK. "We also offer you use of the company limousine if you get married, as well getting an extra £100 in your wages and a week off work!"

Sound good? As a branch manager you could earn £27,000 and more due to the Timpson bonus scheme. To find out more and apply for a job at Timpson visit